Returns and refund policy for Cathy's Art*

 want you to love your purchase from Cathy's Art*. If you need to return an item, please follow this policy below

RETURNS

Returns Window -

You have 14 days from delivery to request a return

How to start a return -

To start the process, please email 

📧 Email: info@cathysartx.com

with your order number. Once approved, I will send you a downloadable PDF shipping label via email. You must print this label and attach it to your package.

Return conditions -

Item condition - Items must be returned in their original condition in original packaging

Accepted Reasons - I accept returns for both defective products (damaged or incorrect items) and non-defective products (e.g you changed your mind )

Return Shipping Fees -

Defective products - If your item is faulty or damaged I will provide the return shipping label at no cost to you.

Customer Remorse - For Standard returns (e.g you no longer want the item), the cost of the Royal Mail return shipping label will be deducted from your final refund.

Restocking Fees - I do not charge any re-stocking fees

Refunds -

Once I receive and inspect your returned item, I will notify you via email. Approved refunds are processed automatically back to your original payment method (via Stripe) within -10 business days

Exchanges - I do not offer exchanges

Contact 

If you have any questions about delivery, returns, or refunds, please contact:

📧 Email: info@cathysartx.com

📮 Address: 16 Punchbowl Park, Manchester Road, Buxton, Derbyshire, United Kingdom, SK17 6TA