with your order number. Once approved, we will send you a downloadable PDF shipping label via email. You must print this label and attach it to your package.
Return conditions -
Item condition - Items must be returned in their original condition (new) in original packaging
Accepted Reasons - we accept returns for both defective products (damaged or incorrect items) and non-defective products (e.g you changed your mind )
Return Shipping Fees -
Defective products - If your item is faulty or damaged we will provide the return shipping label at no cost to you.
Customer Remorse -For Standard returns (e.g you no longer want the item), the cost of the Royal Mail return shipping label will be deductedfrom your final refund.
Restocking Fees - we do not charge any re-stocking fees
Refunds -
Once we receive and inspect your returned item, we will notify you via email. Approved refunds are processed automatically back to your original payment method (via Stripe) within -10 business days
Exchanges - we do not offer exchanges
Contact
If you have any questions about delivery, returns, or refunds, please contact Cathy'sArt* at:
